What Does the Call Centre Assist Team Do?
Our highly trained and experienced broker call centre assist team can manage every aspect of the customer’s journey from enquiry to settlement. As a result of combining our proprietary CRM system and custom built technology our team has the ability to support you and your business remotely.
If you are looking to quickly scale up team numbers or manage holiday periods or simply want to outsource certain functions, Fintelligence has the solution for any sized business.
Call Centre Assist Team
FEATURES AND BENEFITS
Asset finance experts
Keep wage costs down
Build your brand faster
Manage holiday period
White label functionality
Outsource certain functions based on skill sets
Deal with more customers
Increase your profit
Access different skill sets
Increased ROI on your marketing costs
You can take holidays
More time spent working on your business
Minimise HR issues
Managing Your Call Overflows
Never miss a call or an opportunity again! We can manage any call overflows your business experiences during those busy periods or any out of office moments. Our team are fully trained and accredited finance brokers that can do more than take messages. With our technology you can track call and lead data to know the outcome of each contract and the lead source so you can make certain your brand is always represented.
As Qualified Brokers We Can Take Applications On Your Behalf
Let our experienced broker support team manage your opportunities and convert them into applications. Our staff are trained to ask the right questions and convert more leads into applications. We manage the customer under your brand and progress these through our Ambition Cloud ™ system and further along the sales process so you can settle more deals.
Submitting Applications To The Most Suitable Lender
As part of a broker’s NCCP requirements it is important to submit each application to the most suitable lender. We combine our proprietary recommendation technology found in the Ambition Cloud ™ system with the experience of the broker assist team to make sure that every submission is completed accurately and to NCCP Guidelines. We assist you managing more approvals and more settlements and can help grow your business faster.
As fully accredited finance brokers, our support team can manage the settlement process for you. Once you have the contracts signed, let us take over the settlement process and manage any issues that may arise, so you can get on with servicing your next client.
Your Call Overflows
Our call centre broker support team can offer a complete white label service from the first contact right through to loan settlement. Our Ambition Cloud TM system allows us to step in at any stage of the process you require and feel comfortable for us to. For a confidential discussion around our aggregation platform, please call 1300 13 13 88 or complete our contact form.