Call Centre Support

What Does the Call Centre Assist Team Do?

Our highly trained and experienced broker call centre assist team can manage every aspect of the customer’s journey from enquiry to settlement.  As a result of combining our proprietary CRM system and custom built technology our team has the ability to support you and your business remotely.

If you are looking to quickly scale up team numbers or manage holiday periods or simply want to outsource certain functions, Fintelligence has the solution for any sized business.

Managing Your Call Overflows

Never miss a call or an opportunity again! We can manage any call overflows your business experiences during those busy periods or any out of office moments. Our team are fully trained and accredited finance brokers that can do more than take messages. With our technology you can track call and lead data to know the outcome of each contract and the lead source so you can make certain your brand is always represented.

As Qualified Brokers We Can Take Applications On Your Behalf

Let our experienced broker support team manage your opportunities and convert them into applications. Our staff are trained to ask the right questions and convert more leads into applications. We manage the customer under your brand and progress these through our Ambition Cloud ™ system and further along the sales process so you can settle more deals.

Submitting Applications To The Most Suitable Lender

As part of a broker’s NCCP requirements it is important to submit each application to the most suitable lender. We combine our proprietary recommendation technology found in the Ambition Cloud ™ system with the experience of the broker assist team to make sure that every submission is completed accurately and to NCCP Guidelines. We assist you managing more approvals and more settlements and can help grow your business faster.

More Settlements

As fully accredited finance brokers, our support team can manage the settlement process for you. Once you have the contracts signed, let us take over the settlement process and manage any issues that may arise, so you can get on with servicing your next client.

Call Overflows

Our call centre broker support team can offer a complete white label service from the first contact right through to loan settlement. Our Ambition Cloud ^TM system allows us to step in at any stage of the process you require and feel comfortable for us too. For a confidential discussion